Cancellation & Refund Policy

This policy applies to paid advisory packages provided by SkilledDragon, LLC and booked through Calendly. A package is one payment for preparation, a main session, a written deliverable, one follow-up call and, for the 60- and 90-minute packages, an email follow-up window. Sections 2 to 4 are about the main session; section 5 is about the follow-up call and the email window. The free fit call can be canceled or rescheduled at any time without charge.

"Notice" is measured from the moment you cancel or reschedule in Calendly to the scheduled start time of the main session. The threshold is 48 hours.

Each situation below describes the ordinary outcome. A refund of the package price covers the whole package; the follow-up call and the email follow-up window have no separate price.

• You cancel at least 48 hours before the session: Choose a full refund or one free rescheduling to another available Friday.
• You cancel less than 48 hours before the session: One free rescheduling is available. A refund is ordinarily not offered because the time has been reserved and preparation may have started.
• You do not attend: A no-show is ordinarily not refunded. Exceptions for genuine emergencies are at the provider's discretion; get in touch as soon as you can.
• You arrive late: The session still ends at its originally scheduled time. The written deliverable covers what was discussed.
• The provider cancels: You choose between a full refund and rescheduling at no cost.
• A technical failure on the provider's side cuts the session short: The lost time is restored in the same session where possible, or the session is rescheduled at no additional cost.
• You were charged twice for one booking: The duplicate charge is refunded in full once it is identified in Stripe.
• The main session has taken place: A change of mind after a completed session is ordinarily not refunded. If something included in the package (the written deliverable or the follow-up call) was not delivered, or the service failed, say so and it will be investigated and put right.

Use the reschedule or cancel links in the Calendly confirmation email for your booking. Those links are tied to your specific booking and update the calendar immediately. If you cannot find the email, contact us with the date and time of your session.

Rescheduling moves your paid booking to another available slot; you are not charged again. Only one free rescheduling of the main session is included; further changes are agreed case by case. Moving the follow-up call is handled separately (section 5) and does not count as this rescheduling.

Refunds are issued manually from the SkilledDragon, LLC Stripe account to the original payment method. Canceling or rescheduling in Calendly does not trigger a refund by itself; the refund is reviewed and issued by the provider.

Refunds go back to the original payment method. Once a refund is issued in Stripe, the time it takes to appear on your statement depends on your bank or card issuer. Stripe sends its own refund notification.

We review refund requests promptly. Once a refund is due, it is issued within five business days. We tell you when it has been issued.

Every paid package includes one follow-up call (15, 20, or 30 minutes depending on the package) after the written deliverable has been sent. Included in the package price. Nothing further is charged for it. Scheduled by mutual agreement after the written deliverable has been sent, subject to availability. One call per package. It must take place within 30 days after the written deliverable is sent.

The call is for the original engagement: walking through the written deliverable, clarifying the recommendations in it, discussing your initial progress on them. It does not include new project scope or new questions outside the original engagement, implementation work, ongoing or on-demand support.

The follow-up call is arranged directly between us and tied to your paid booking; there is no public booking link for it and nothing to pay.

The Architecture & Scale Review and AI & MVP Strategy packages also include an email follow-up window (2 weeks for Architecture & Scale Review, 3 weeks for AI & MVP Strategy). The window opens when the written deliverable is sent and runs for the number of weeks stated for the package. Included in the package price. Nothing further is charged for it. It covers questions about the written deliverable, clarifying a recommendation or how to apply it, short questions about your initial progress on the recommendations; it does not include new project scope or questions outside the original engagement, reviewing new material, code, or documents, implementation work, ongoing or on-demand support after the window closes.

• You need to move an agreed follow-up call: Ask before the call. It is moved by mutual agreement to another time inside the follow-up window. Moving the follow-up call does not use up the free rescheduling of the main session.
• The follow-up call does not take place within the window: The follow-up call is included in the package price and has no separate price, so it is not refunded separately. If it has not taken place within 30 days of the written deliverable being sent, for reasons on your side, it lapses. Ask before the window closes if you need more time; extensions are at the provider's discretion.
• The provider cancels or misses a follow-up call: The call is offered again at no cost, and the window is extended so you do not lose it.
• The email follow-up window (60- and 90-minute packages): The window runs for the weeks stated for the package from the day the written deliverable is sent, and closes on its own. Questions sent after the window closes are outside the package. The window has no separate price and is not refunded separately; unused time is not carried over or exchanged. If a reply from us is late against the 2-business-day commitment, the window is extended by the delay.

Where the law of your country gives you rights that cannot be excluded, those rights take precedence over this policy.

If you book as a consumer, you may have a right to withdraw from the booking within a set period after booking, independent of the rules above. Because a session may take place inside that period, we will ask for your express request to hold it and your acknowledgement of the consequences before doing so, where the law requires it.

Each version of this policy carries a version identifier and an effective date. The version you accept when you book is the version that applies to that booking; later changes apply only to bookings made after their effective date. We keep an archived copy of every version.